Claiming a badge we have no record of

Your badge is real, our record of it isn't

Some badges were made by systems whose records were lost, and now and then a badge is written but its record fails to save. Either way, the number on your badge is genuine; we just have nothing attached to it. This page is how you put that right.

Send a photo, staff do the rest

Sign in, take a photo of the front of the badge, and send it. Staff check the photo and add the badge to your profile, and you are told by notification either way. If you are asked for a better photo, come back to the same badge and send another; it replaces the first rather than starting again.

Where the suggested event comes from

Badge numbers start with the moment the badge was made, so we can usually tell which event it belongs to from nearby badges or the event dates. That guess is only a starting point, and staff confirm it against your photo.

When something is wrong

• The page says the badge was retired. It was removed from our records on purpose. Contact staff if it is yours.
• Your claim was turned down because someone else's was approved. Two people claimed the same badge. Contact staff with anything that shows it is yours.